What is the process for this issue: Generic::More Information?

Hello ​, It is recommended to fill in all of the questions that have been requested below.Would you please not skip any of the questions below? This information is important to have for further troubleshooting.ID # if applicable:What App are you using: The username used to log into the application:The version of the application:Note: The application version can be found in the lower part of the settings page inside the application.Cell phone provider:Make of phone (iPhone or Android):Model of phone :Software Version of phone :Using wifi or data?If you are using an Android, what is the text messaging app you are using?